Challenge
A bank has outsourced substantial parts of its value chain to a service provider. The activities aimed at coordinating and monitoring service-related activities are to be concentrated centrally. There is no professional provider management with an overall concept and prioritized tasks. Due to time constraints, the provider management must be created at short notice.
Procedure
Strategy and governance:
- Defining the strategy and the role for the provider function
- Outlining the governance model together with roles and responsibilities
Functions and processes
- Selecting and prioritizing the provider management functions
- Developing the process model and describing the main activities for each process
- Describing and introducing the provider management functions
- Detailing and implementing the provider management processes
- Attributing process activities to provider management functions
Resources and systems
- Defining the skill & staffing requirements for each function
- Preparing job descriptions
- Staffing through internal and external recruiting
- Defining functional and non-functional tool requirements for function support
Organisational structure
- Defining the organisational provider management structure
- Outlining service range and service depth
Success
Successful provider/ vendor management implementation in order to comply with regulatory requirements (in particular §25a KWG). Central functions of the provider management monitor and control internal and external providers in line with statutory requirements and provide for targeted project realizations and sustainability.
